Control Specialties – Return Policy

Return Timeframe

You may return most items within 30 days from the date of delivery, unless a shorter return period is stated by the manufacturer (Factory).

Item Condition

Returned items must:

• Be unused
• Be in the original packaging (if applicable)
• Show no signs of damage or installation

Return Authorization Process

All returns and cancellations are subject to Factory approval.

To initiate a return:

1. Contact our Customer Service at 1-800-752-0556 or email info@control-specialties.com
2. Upon approval, a Return Material Authorization (RMA) number will be issued.
3. Returns must be shipped with the RMA number clearly marked on the packaging.

Returns without prior approval or an RMA number will not be accepted.

Non-Returnable Items

• Custom orders are non-refundable and cannot be returned.

Restocking Fees

• A 30% restocking fee applies to all returns.
• Additional factory restocking fees may also be charged, as per the manufacturer's policies.

Refunds

Once the return is approved and processed:

• A credit memo will be issued or
• A refund check will be sent to the customer

The refund method may vary based on the original payment and approval terms.

Shipping Costs

• Return shipping costs are the customer's responsibility, unless otherwise approved by Control Specialties.

Warranty Information

• All warranties are subject to the Factory Warranty. Please refer to the product’s documentation or contact us for warranty details.

Contact Us

If you have any questions or need assistance with a return:

📞 Phone: 1-800-752-0556

📧 Email: info@control-specialties.com